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Client Support & Services

At Equity Software, our commitment to your success is driven by our dedicated Client Success team and Help Desk services, personalizing your experience and helping you get the most out of our software products.​

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Submit a Help Desk Ticket

Access the Equity Help Desk

The Equity Software Support team is available Monday to Friday from 8:00 AM to 5:00 PM Eastern Time (-5 GMT). If you require assistance outside these hours, please contact your Client Success Manager.

  • General software support and assistance
  • Delivers and installs all software
  • Offers troubleshooting and configuration
  • Escalates bugs and defects to Equity Software development team
  • Facilitates software licensing and upgrades
  • Implements cloud infrastructure and data management solutions

Client Success Team

Our dedicated Client Success team is the cornerstone of Equity Software’s commitment to ensuring your satisfaction. We are focused on delivering a seamless and enriching experience from onboarding through usage and renewals. Our goal is to support your successful implementation and usage of Equity Software.

Services Offered by Our Dedicated Client Success Team

New Client Onboarding

Offers a smooth introduction to our software.

Subscription Support

Provides assistance with general inquiries and support.

Release Updates

Notifies you about new releases.

Software Demos and Trials

Gives you an opportunity to explore our software.

Renewal Management

Handles subscription renewals and coordinates with you in advance.

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Training Your Staff

Equity Technical Institute (ETI) offers several industry-relevant training courses designed to help you and your team succeed.

Visit ETI

Featured Courses

  • API RBI Software: Learn to navigate and implement the RBI methodology of API RP 581 using API RBI software. (12 CPD) – View Course
  • SIMFLEX-IV: Give your refinery engineers a practical understanding of the SIMFLEX-IV piping flexibility software. (16 CPD) – View Course
  • IntelliJoint: Review how to eliminate leaks by understanding Code requirements, key data and inputs, and optimizing flanged joint connections. (3 CPD) – View Course
  • SagePlus with FFS Application: Get instruction on the most widely used modules within this benchmark software for FFS assessments. (20 CPD) – View Course
  • eecWebTools: Get Training on the most popular web applications in eecWebTools for evaluating in-service damage. (20 CPD) – View Course

Additional Access

To download the latest release notes, how-to videos for PlantManager 6.0, and legacy products like API RBI, SagePlus, PlantManager 5.3 (desktop), and IntelliJoint, please visit the Equity Software Release Notes Portal. For access, kindly reach out to your Client Success Manager below:

Request Access

We look forward to supporting your success with Equity Software and ensuring a productive and positive experience.