Years of Experience:

7

Education & Licenses:

Extensive SaaS training and e-learning in customer success
Procore platform expertise (ERP integrations, workflows, reporting)
Practical experience with Salesforce and Gainsight for client management
Strong background in data analytics and ROI-driven insights

Areas of Specialization:

Customer success and retention strategy
SaaS implementation and onboarding
ERP and system integrations (QuickBooks, Sage100, Verrum, etc.)
Data analytics, insights, and reporting
Procore and related SaaS platforms

Overview:

Ken is a customer-focused success advisor with extensive experience supporting SaaS clients across the construction, inspection, and asset management industries.  He specializes in driving client adoption, retention, and ROI by building trusted relationships, optimizing workflows, and leading cross-functional collaboration.  With a strong background in ERP integrations, portfolio management, and data-driven insights, Ken partners with clients to deliver scalable, value-based solutions.